GENERAL TERMS OF USE
I. SUBJECT MATTER
Art. 1. These General Terms and Conditions are intended to regulate the relationship between "BIOSEF" Ltd.,located at 44 Makedonia Street, Burgas, hereinafter referred to as the SUPPLIER, and the customers, hereinafter referred to as USERS, of the online store www.Biosef.com, hereinafter referred to as the "ELECTRONIC STORE".
II. SUPPLIER INFORMATION
Art. 2. Information pursuant to the Electronic Commerce Act and the Consumer Protection Act:
Art. 2.1. Name of the Supplier: "BIOSEF" Ltd.
Art. 2.2. Registered office and address of management: 44 Makedonia Street, Burgas
Art. 2.3. Business address: 44 Makedonia Street, Burgas
Art. 2.4. Contact details: Tel: +359 883 778 477; +447 935 777 477 ; Email: Office@Biosef.com
Art. 2.5. Registration in public registers: UIC 207461653
III. FEATURES OF THE ELECTRONIC STORE
Art. 3.1. The Electronic Store is accessible at the internet address www.Biosef.com, through which USERS have the opportunity to conclude contracts for the purchase and delivery of goods offered by the ELECTRONIC STORE, including the following:
Art. 3.2. To register and create a profile in order to browse the ELECTRONIC STORE and use additional information services;
Art. 3.3. To make electronic statements related to the conclusion or performance of contracts with the ELECTRONIC STORE via the interface on the ELECTRONIC STORE’s website;
Art. 3.4. To conclude contracts for the purchase and delivery of goods offered by the ELECTRONIC STORE;
Art. 3.5. To make any payments in connection with concluded contracts with the ELECTRONIC STORE, according to the payment methods supported by the ELECTRONIC STORE;
Art. 3.6. To receive information about new products offered by the ELECTRONIC STORE;
Art. 3.7. To view the goods, their characteristics, prices, and delivery terms;
Art. 3.8. To be informed of their legal rights, mainly through the interface of the ELECTRONIC STORE’s website;
Art. 3.9. To exercise the right of withdrawal from a distance contract for goods offered by the SUPPLIER, where such a right applies.
Art. 4. The SUPPLIER delivers the goods and guarantees the USERS' rights as provided by law, acting in good faith and in accordance with customary commercial practices, consumer law, and commercial law principles.
Art. 5.1. The USERS conclude a contract for the purchase of goods offered by the ELECTRONIC STORE via the SUPPLIER’s interface available on its website or through another means of remote communication.
Art. 5.2. Under the concluded contract for the purchase of goods, the SUPPLIER undertakes to deliver and transfer ownership of the selected goods to the USER.
Art. 5.3. The USERS pay the SUPPLIER a fee for the delivered goods in accordance with the terms specified on the ELECTRONIC STORE and these General Terms and Conditions. The fee corresponds to the price announced by the SUPPLIER on the ELECTRONIC STORE’s website.
Art. 5.4. The SUPPLIER delivers the goods requested by the USERS within the deadlines and under the conditions specified on the Electronic Store’s website and in accordance with these General Terms and Conditions.
Art. 5.5. The delivery price is determined separately and explicitly from the price of the goods.
Art. 6.1. The USER and the SUPPLIER agree that all communications between them related to the conclusion and performance of the sales contract may be conducted electronically and through electronic statements within the meaning of the Electronic Document and Electronic Signature Act and Art. 11 of the Electronic Commerce Act.
Art. 6.2. It is presumed that electronic statements made by USERS of the website are made by the persons indicated in the data provided during registration, if the USER has entered the corresponding username and password.
IV. USE OF THE ELECTRONIC STORE
Art. 7.1. In order to use the ELECTRONIC STORE to conclude contracts for the purchase of goods, the USER must enter a chosen username and password for remote access, in cases where the ELECTRONIC STORE requires registration.
Art. 7.2. The username and password for remote access are determined by the USER through electronic registration on the SUPPLIER’s website.
Art. 7.3. By filling in their information and clicking the "Yes, I accept" or "Register" buttons, the USER declares that they are familiar with these General Terms and Conditions, agree to their content, and unconditionally undertake to comply with them.
Art. 7.4. The SUPPLIER confirms the USER’s registration by sending an email to the address provided by the USER, which includes information for activating the registration. The USER confirms the registration and the conclusion of the contract via an electronic link included in the email sent by the SUPPLIER, notifying them of the registration. Upon confirmation, a user account is created, and contractual relations arise between the USER and the SUPPLIER.
Art. 7.5. When registering, the USER is obligated to provide accurate and up-to-date information. The USER must promptly update the information specified in their registration in case of changes.
Art. 7.6. To access the full functionality of the SUPPLIER’s electronic store, the USER is required to complete a registration on the website. The SUPPLIER shall not be held liable if the USER is unable to use the full functionality of the electronic store due to lack of registration, including exercising contract rights, claiming discounted prices, and other similar features.
Art. 7.7. These General Terms and Conditions may also be accepted by USERS without completing a registration in the ELECTRONIC STORE, through an explicit declaration of intent, including via the ELECTRONIC STORE’s website.
Art. 8.1. The email address provided during the USER’s initial registration, as well as any subsequent email address used for communication between the USER and the SUPPLIER, is considered the "Primary Contact Email Address" under these General Terms and Conditions. The USER has the right to change their Primary Contact Email Address.
Art. 8.2. Upon receiving a request to change the Primary Contact Email Address, the SUPPLIER will send a confirmation request to the new email address specified by the USER.
Art. 8.3. The change of the Primary Contact Email Address is completed after the USER confirms it via the link contained in the confirmation request sent by the SUPPLIER to the newly specified Primary Contact Email Address.
Art. 8.4. The SUPPLIER informs the USER about the change by sending an email to the existing Primary Contact Email Address prior to executing the change under paragraph 2.
Art. 8.5. The SUPPLIER shall not be liable to the USER for unauthorized changes to the Primary Contact Email Address.
Art. 8.6. The SUPPLIER may require the USER to use the Primary Contact Email Address in specific cases.
V. CONTRACT OF SALE
Art. 9.1. USERS use the interface of the SUPPLIER’s website to conclude contracts for the purchase of goods offered by the SUPPLIER in the ELECTRONIC STORE.
Art. 9.2. The contract is concluded and stored by the SUPPLIER, and the USER has access to it via their account or upon request by email.
Art. 9.3. The contract between the SUPPLIER and the USER consists of these General Terms and Conditions, available on the ELECTRONIC STORE’s website.
Art. 9.4. The party to the contract with the SUPPLIER is the USER according to the data provided during registration and contained in the USER’s personal profile. For clarity, these are the data used to create the USER’s account with the SUPPLIER.
Art. 9.5. The SUPPLIER includes technical means on its website interface to identify and correct input errors before the USER submits a statement to conclude the contract.
Art. 9.6. This contract is considered concluded from the moment of the USER’s registration with the SUPPLIER or the acceptance of the General Terms and Conditions by another explicit means, including through a statement on the SUPPLIER’s website. The contract of sale for goods is considered concluded from the moment the USER places an order via the SUPPLIER’s interface.
Art. 9.7. The SUPPLIER explicitly notifies the USER of the conclusion of this contract and the contract of sale for goods by appropriate electronic means.
Art. 9.8. The declaration of contract conclusion and its receipt confirmation are deemed received when their recipients have access to them.
Art. 9.9. The SUPPLIER delivers the goods to the address specified by the USER and is not liable if the information provided by the USER is incorrect or misleading.
Art. 10.1. USERS conclude a contract of sale with the SUPPLIER through the following procedure:Registering in the ELECTRONIC STORE and providing the necessary information, if the USER is not already registered, or by placing an order without registration;
Art. 10.2. Logging into the system for placing orders in the ELECTRONIC STORE using a username and password or another identification method;
Art. 10.3. Selecting one or more of the goods offered in the ELECTRONIC STORE and adding them to a purchase list;
Art. 10.4. Providing information necessary for the delivery;
Art. 10.5. Choosing a payment method and time for completing the payment;
Art. 10.6. Confirming the order;
Art. 10.7. USERS may conclude a contract of sale with the SUPPLIER without registration by using the corresponding functionality on the ELECTRONIC STORE interface.
Art. 10.8. The order constitutes an offer to conclude a contract and is deemed accepted once confirmed by the SUPPLIER.
Art. 10.9. In case of a dispute related to an online purchase, the USER has the right to use the Online Dispute Resolution (ODR) platform provided by the European Commission, accessible at: https://ec.europa.eu/consumers/odr
Art. 10.10. The use of the platform is not mandatory and does not replace the parties’ right to refer the dispute to a competent court or regulatory authority.
VI. CONSUMER PROTECTION
Art. 11. The rules in this Section VI of the General Terms and Conditions apply to USERS who, according to the information provided during the conclusion of the contract of sale or registration in the ELECTRONIC STORE, can be reasonably identified as consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act and/or Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011.
Art. 12.1. The essential characteristics of the goods offered by the SUPPLIER are defined in the product profile of each item on the ELECTRONIC STORE website.
Art. 12.2. The price of the goods, including all taxes, is determined by the SUPPLIER in the profile of each item on the ELECTRONIC STORE website.
Art. 12.3. The costs for postal and transport services not included in the price of the goods are determined by the SUPPLIER and provided to the USERS at one of the following times prior to contract conclusion: in the profile of each product on the ELECTRONIC STORE website or during the selection process of products for the purchase contract.
Art. 12.4. The payment method, delivery, and performance of the contract are set out in these General Terms and in the information provided to the USER on the SUPPLIER’s website.
Art. 12.5. The information provided to USERS under this article is current as of the moment it is displayed on the SUPPLIER’s website prior to contract conclusion.
Art. 12.6. The SUPPLIER shall indicate the delivery terms for each item individually on its website.
Art. 12.7. Before contract conclusion, the SUPPLIER shall state the total order value for all goods included in the order.
Art. 12.8. USERS agree that all legally required information under the Consumer Protection Act may be provided via the ELECTRONIC STORE platform interface or by email.
Art. 13.1. The CONSUMER agrees that the SUPPLIER has the right to accept advance payments for concluded sales contracts and delivery of goods.
Art. 13.2. The CONSUMER independently chooses whether to pay the SUPPLIER the delivery price in advance or upon delivery of the goods.
Art. 14.1. The CONSUMER has the right, without owing compensation or penalty and without giving any reason, to withdraw from the concluded contract within 14 days from the date of receipt of the goods by using the standard withdrawal form available on the SUPPLIER’s website. Information on how to exercise the right of withdrawal is available on the SUPPLIER’s website. The CONSUMER may send the withdrawal statement by email to the SUPPLIER.
Art. 14.2. The right of withdrawal under paragraph 1 does not apply in the following cases:
Art. 14.2.1. for the delivery of goods made to the consumer's specifications or clearly personalized;
Art. 14.2.2. for the delivery of goods which are liable to deteriorate or expire rapidly;
Art. 14.2.3. for the delivery of sealed goods which were unsealed after delivery and cannot be returned for health protection or hygiene reasons;
Art. 14.2.4. for the delivery of goods which, after delivery, are inseparably mixed with other items;
Art. 14.2.5. for the delivery of sealed audio or video recordings or sealed computer software which were unsealed after delivery;
Art. 14.2.6. for the delivery of newspapers, periodicals, or magazines, with the exception of subscription contracts for such publications.
Art. 14.3. Where the SUPPLIER has not fulfilled the information obligations under the Consumer Protection Act, the CONSUMER has the right to withdraw from the concluded contract within one year and 14 days from the date of receipt of the goods. If the information is provided to the consumer within this period, the withdrawal period shall start from the date of its provision. The CONSUMER may submit a withdrawal statement directly to the SUPPLIER via the standard withdrawal form available on the SUPPLIER’s website.
Art. 14.4. If the CONSUMER exercises the right to withdraw from a distance contract or an off-premises contract, the SUPPLIER shall refund all sums received from the CONSUMER, including the delivery costs, without undue delay and no later than 14 days from the date the SUPPLIER is informed of the CONSUMER’s decision to withdraw. Refunds shall be made using the same payment method used by the CONSUMER, unless the CONSUMER has expressly agreed otherwise and provided that this does not incur additional costs.
Art. 14.5. If the right of withdrawal is exercised, the cost of returning the delivered goods shall be borne by the CONSUMER, and these return costs shall be deducted from the amount paid under the contract. The SUPPLIER is not required to refund any additional delivery costs if the CONSUMER has expressly chosen a delivery method other than the least expensive standard delivery offered by the SUPPLIER.
Art. 14.6. The CONSUMER is obliged to store the goods received from the SUPPLIER and ensure their quality and safety during the withdrawal period under paragraph 1.
Art. 14.7. The CONSUMER may exercise the right of withdrawal by submitting a written statement to the SUPPLIER via the standard withdrawal form available on the ELECTRONIC STORE’s website.
Art. 14.8. Where the SUPPLIER has not offered to collect the goods itself, it may withhold the refund until it has received the goods back or the CONSUMER has provided proof of having sent the goods back, whichever occurs earlier.
Art. 15.1. The delivery time for the goods and the starting date is determined separately for each item upon contract conclusion via the SUPPLIER’s website, unless the goods are ordered for combined delivery.
Art. 15.2. If no delivery time is agreed between the CONSUMER and the SUPPLIER, the default delivery period is 30 working days from the day following the order submission by the CONSUMER.
Art. 15.3. If the SUPPLIER cannot fulfill the contract due to unavailability of the ordered goods, they must inform the CONSUMER and refund the paid amounts.
Art. 16.1. The SUPPLIER shall deliver the goods to the CONSUMER only after confirming that the information requirements under the Consumer Protection Act have been fulfilled.
Art. 16.2. The CONSUMER and the SUPPLIER confirm the circumstances under paragraph 1 in writing upon delivery by handwritten signature, unless agreed otherwise.
Art. 16.3. The CONSUMER and the SUPPLIER agree that the confirmation under paragraph 1 shall be deemed valid if carried out by a person who, given the circumstances, can reasonably be presumed to pass the information to the CONSUMER — the party to the contract.
Art. 17. The SUPPLIER shall deliver and transfer the goods to the USER within the term agreed upon at the time of contract conclusion.
Art. 18. The USER shall inspect the goods upon delivery and handover by the SUPPLIER, and if the goods do not conform to the contract, shall immediately notify the SUPPLIER..
VII. PERSONAL DATA PROTECTION
Art. 19.1. The SUPPLIER undertakes measures to protect the USER’s personal data in accordance with the Personal Data Protection Act.
Art. 19.2. For the purpose of securing USERS' personal data, the SUPPLIER will send such data only to an email address provided by the USER during registration.
Art. 19.3. The SUPPLIER adopts and publishes a Privacy Policy on its website.
Art. 19.4. USERS agree that the SUPPLIER has the right to process their personal data as necessary for fulfilling orders in the electronic store and for executing the contract.
Art. 20.1. At any time, the SUPPLIER has the right to request that the USER identify themselves and confirm the accuracy of any details or personal data provided during registration.
Art. 20.2. In the event that the USER forgets or loses their username or password, the SUPPLIER may apply its announced procedure for lost or forgotten credentials. The USER may request recovery, and the system will send a link to the registered email address.
Art. 20.3. Every USER has the right to access their personal data, the right to rectification, erasure, restriction of processing, objection to processing, and the right to data portability in accordance with Articles 15–22 of Regulation (EU) 2016/679 (GDPR).
Art. 20.4. The USER may exercise their rights by submitting a written request to the SUPPLIER or to the contact email address provided.
Art. 20.5. The SUPPLIER retains personal data only for the period necessary to fulfill contractual obligations and in compliance with applicable legal requirements.
VIII. AMENDMENT AND ACCESS TO THE GENERAL TERMS AND CONDITIONS
Art. 21.1. These General Terms and Conditions may be amended by the SUPPLIER, who shall notify all USERS with a registered account in an appropriate manner.
Art. 21.2. The SUPPLIER and the USER agree that any additions or amendments to these General Terms and Conditions shall take effect for the USER after the USER has been explicitly notified and has not objected within the provided 30-day period.
Art. 21.3. The USER agrees that all notifications from the SUPPLIER related to changes in these General Terms and Conditions will be sent to the email address provided by the USER during registration. The USER agrees that emails sent in accordance with this article do not need to be signed with an electronic signature in order to be valid.
Art. 22. The SUPPLIER publishes these General Terms and Conditions on its website along with all additions and amendments thereto
IX. TERMINATION OF THE CONTRACT
Art. 23.1. These General Terms and Conditions and the USER’s contract with the SUPPLIER shall be terminated in the following cases:
Art. 23.2. upon the dissolution, liquidation, or declaration of insolvency of either party to the contract;
Art. 23.3. by mutual written agreement of the parties;
Art. 23.4. unilaterally, with notice by either party in the event of non-fulfillment of obligations by the other party;
Art. 23.5. in the event of objective impossibility for either party to fulfill its contractual obligations;
Art. 23.6. in the event of seizure or sealing of equipment by state authorities;
Art. 23.7. upon deletion of the USER’s registration on the ELECTRONIC STORE website. In this case, any concluded but unfulfilled contracts of sale remain in force and are subject to execution;
Art. 23.8. upon exercise of the right of withdrawal pursuant to Art. 55, para. 1 of the Consumer Protection Act. In this case, only the delivery contract for the respective ordered goods is terminated, provided that the right of withdrawal is applicable to that category of goods.
X. FORCE MAJEURE CIRCUMSTANCES
Art. 24.1. The SUPPLIER shall not be held liable for partial or complete non-fulfillment of its obligations if such non-fulfillment is due to force majeure circumstances that could not have been foreseen or avoided, including but not limited to: natural disasters, war, terrorist acts, fires, floods, strikes, epidemics, technical failures, or breakdowns in telecommunication infrastructure.
Art. 24.2. In the event of force majeure, the SUPPLIER undertakes to notify the USER within a reasonable period of time.
Art. 24.3. The period for fulfillment of obligations shall be extended by the duration of the force majeure event.
XI. LIMITATION OF LIABILITY
Art. 25. The SUPPLIER shall not be liable for any damages, including losses, lost profits, business interruption, or other adverse consequences for the USER resulting from the use or inability to use the Electronic Store.
Art. 26. The SUPPLIER does not guarantee that access to the website will be uninterrupted or error-free, nor that the site or the servers through which it is provided are free of viruses or other harmful components.
Art. 27. The USER uses the Electronic Store at their own risk.
XII. OTHER TERMS
Art. 28. The potential invalidity of any provision of these General Terms and Conditions shall not render the entire contract invalid.
Art. 29. For any matters not regulated by this contract, relating to its performance and interpretation, the laws of the Republic of Bulgaria shall apply.
Art. 30. All disputes between the parties under this contract shall be resolved by the competent court or the Consumer Protection Commission.
Art. 31. All matters concerning the refund of the value of purchased goods to the customer shall be governed by the “Return and Complaint Policy.”
Art. 32. These General Terms and Conditions are adopted as of the current date and enter into force on the same date. In the event of any changes, the SUPPLIER shall publish the updated version on its website.