SUBSCRIPTION TERMS
Subscription Terms
The subscription service offered by Biosef Ltd. through our online store www.biosef.com is designed with the convenience of our customers in mind—those who wish to receive their favorite products regularly without having to place a manual order each time. This service provides flexibility, security, and personalized conditions to make shopping easier, faster, and more cost-effective. To take advantage of it, you need an active user account, which can be easily created by registering on our website. Once logged in, you can select the products that offer a subscription option and set your preferred delivery frequency—monthly, quarterly, biannually, every nine months, or annually—depending on what you need and when. Additionally, you can configure delivery notifications based on your schedule and personal preferences. By entering a valid payment method, the subscription is automatically activated, allowing you to receive your chosen items without interruption and giving you access to special terms and discounts that make the service even more appealing. The system is designed to simplify the planning and maintenance of your needs at home, in the office, or in your professional activities, ensuring continuous availability of the products you rely on.
Subscription Service Use Policy
Responsibility in the use of subscriptions is a key aspect of the terms and conditions governing our website and the products we offer, and for this reason, we aim to clearly and transparently inform our users about its scope. We make every reasonable effort to ensure the reliable and uninterrupted operation of the services we provide. However, in the event of service interruptions, delays, or other forms of limited access, as well as any inaccuracies in content or functionality, we are not liable for any direct, indirect, or incidental damages. This includes lost profits, disruption of business processes, or any other consequences that may arise from the use or inability to use our services or products. When subscribing to any of our services, it is important that the user provides a valid email address, as communication regarding access, confirmations, and notifications is primarily conducted via this channel. Despite our commitment to accuracy and reliability, we are not responsible for damages resulting from incorrectly entered email addresses or the user's inability to access their email. By using our subscription services, users agree to these terms and accept that the use of the services is at their own risk. We are not responsible for circumstances beyond our control or competence.
Delivery of Subscribed Products
The delivery of subscribed products is carried out according to a pre-set schedule directly to the address you have provided, based on your chosen delivery method, with the aim of offering you maximum convenience and seamless receipt of your favorite products. All shipments are handled by a licensed courier company that provides real-time tracking, so you can always know the status and location of your delivery. If you need to change the delivery address, simply log into your account and update the delivery information, or contact us by phone and we will make the necessary changes for you. If you wish to temporarily pause your subscription, you can log into your account and pause the specific product, or notify us via email at least three business days before the next scheduled delivery so we can make timely and accurate updates in our system. The subscription model not only ensures consistency and convenience, but also provides peace of mind that your essential products will be delivered on time without requiring any additional effort on your part.
Cancellation or Modification of Subscription
Cancelling, pausing, or modifying your subscription is entirely in your hands and can be done easily and conveniently at any time through your personal account on our website or by contacting us via email, giving you full control over the service according to your preferences and needs. To ensure smooth order processing, any change requests made less than three days before the next scheduled delivery will be applied to the following delivery cycle, allowing us to maintain accuracy and timely service. If you decide to cancel your subscription after a payment has already been processed, the confirmed and prepared delivery will be completed as agreed, while all subsequent shipments will be automatically canceled without requiring any further action on your part. The entire system is designed for your convenience and flexibility, enabling you to adjust your subscription at any time to suit your current needs—whether that means a temporary pause, a change in delivery frequency, or complete cancellation—quickly, transparently, and with full respect for your decisions.
Refunds and Product Returns
If you receive a damaged or incorrect product, we are committed to providing a free replacement or a full refund, provided you notify us immediately upon receipt of the delivery. For all subscription products, refunds are only possible if the items have not been opened and are returned in their original, undamaged packaging, and all conditions outlined in our return policy must be strictly followed. Return shipping costs are the responsibility of the customer unless the error is on our part—in which case we will cover all associated return expenses to ensure a smooth and satisfactory resolution. Please contact us via email as soon as you notice any issue so we can respond promptly and appropriately to the situation, always striving to maintain your trust and peace of mind with every future purchase.
Subscription Limitations
Subscription service limitations may be modified or temporarily suspended by us with a prior notice of 5 business days. Such changes may include updates to the terms or temporary suspension of the service when specific circumstances require it. We are committed to notifying our subscribers in a timely manner, taking into account any potential impact on their user experience. It is important to note that we are not liable for delays or failures in delivery caused by force majeure events such as natural disasters, road blockages, disruptions in the supply chain, logistical issues, stock shortages, or regulatory changes beyond our control. In such cases, we rely on our customers' understanding and flexibility, while they are expected to provide accurate, up-to-date, and complete information during registration and throughout the use of the service. This is essential to ensure the correct processing of orders and smooth service. Such cooperation between the customer and the provider is key to timely deliveries, reducing errors, and preventing misunderstandings that could disrupt normal operations. We also reserve the right to update this document, and all changes will be published on our website www.biosef.com to ensure full transparency and easy access to information for all users. These updates may relate to improving the quality of services or ensuring compliance with new regulations. The document remains valid until its next update, and we recommend that all clients review it regularly to stay informed and avoid confusion. Changes may affect various aspects, including payment methods, delivery timelines and conditions, as well as usage rules for our online platform. All such actions are aimed at increasing customer satisfaction and providing clarity and convenience when using our services, with email remaining the primary channel for communication and receiving notifications.
Payment and Invoicing for Subscribed Products
Payment and invoicing for subscribed products are carried out in a simple and transparent manner, ensuring convenience and predictability for every customer. All subscription deliveries are automatically charged via your selected payment method just before each scheduled delivery, without requiring any additional action on your part. If there is a change in the price of any of your subscribed products, you will be notified in a timely manner, giving you the opportunity to make an informed decision—whether to continue the subscription, pause it, or cancel it entirely for the specific item. This guarantees you full control over your orders and expenses. If you wish to cancel your subscription, you can do so freely up to 3 business days before the next scheduled delivery, without penalties or complications. After each successful payment, you will receive an invoice or receipt sent directly to the email address you provided, giving you complete documentation and transparency for every transaction. The system is designed with customer convenience in mind, combining automation with flexibility and clarity at every step of the process.