PAYMENT TERMS
Payment Terms
Legal entities wishing to purchase products from our online store and receive an official invoice must carefully and accurately fill in their company details when finalizing the order. The required information includes the Unique Identification Code (UIC), valid VAT number (when applicable), the full company name, registration address, and country. Accuracy of this information is essential, as once the invoice is issued, no changes, additions, or re-issuances are allowed unless a technical error in the system is identified, which is the responsibility of the system, not the customer’s provided data. If a company requires an additional contract or individual agreement – for example, in connection with regular deliveries, specific terms, or corporate policies – it is necessary to contact our sales team in advance. We will be happy to review any inquiries and offer a personalized solution that matches the nature of the business relationship and the specific needs of the corporate client.
Every order placed through our online store requires full prepayment unless another explicit agreement has been reached between the parties. To ensure timely processing and smooth delivery, payment should be made as soon as possible after submitting the order. In cases where partial payment is received or payment is entirely missing, our team will contact the customer via email or phone to clarify the reasons for the delay and suggest appropriate options for completing the transaction. Our goal is to demonstrate understanding and flexibility while maintaining order and security in the order processing process.
The customer has 14 calendar days from the date of the order within which full payment must be made. If the due amount is not received within this period and no prior postponement has been agreed upon, the order will be automatically canceled without the need for further notification. This rule is in place to ensure a clear sequence and reliability in order management, as well as to protect customers from confusion and prevent the system from accumulating unfulfilled requests. We aim for an organized and transparent process that benefits both the customer and our team.
In certain situations, such as when orders have a higher value or if the customer explicitly prefers an alternative payment method, we reserve the right to request a bank transfer. This is a reasonable and secure measure that allows easier tracking and protection of both the customer and our commercial process. Bank payment may also be required in cases where we deem additional confirmation of payment reliability necessary to avoid unauthorized or unsecured transactions.
Regardless of the chosen payment method – whether it be a bank card, electronic wallet, bank transfer, or another supported option – the goods will be shipped only once the payment has been fully confirmed. This includes not only the value of the order itself but also any potential fees or additional costs that may arise during the process. Shipping before full payment is received is not allowed. This requirement is in place to ensure security, predictability, and seamless logistics, so that each order is completed correctly, quickly, and in full accordance with the agreed conditions.
Payment Methods
As part of our services, we also offer paid products and subscriptions that provide additional features and conveniences. To ensure maximum convenience and security for our users, we use trusted third parties to process payments. The payment platforms we work with are certified and guarantee that your data is secure. For your peace of mind, your payment card details will not be stored or processed by us. Instead, sensitive information will be shared directly with our payment partners, who are committed to ensuring maximum protection. These partners comply with their "Privacy Policies" and ensure the protection of your personal data.
To guarantee even greater security, our partners adhere to the strict standards of PCI-DSS (Payment Card Industry Data Security Standard), managed by the PCI Security Standards Council – an international organization established by leading companies such as Bank cards (Visa, Mastercard, American Express, Maestro, and Discover), Google Pay, PayPal, Apple Pay, and Bank Account. These requirements have been developed to provide the highest level of data protection and ensure that every transaction is processed securely and in compliance with the latest security requirements.
Payment with Credit Cards
Payments with credit or debit cards such as Visa, Mastercard, American Express, Maestro, Discover, and others are processed through a fully secure and reliable external system that guarantees the safety of your data during the transaction. The system captures and authorizes the card information directly at the point of sale, providing a high level of protection. Each completed transaction generates a unique identifier, which allows for tracking payments and providing additional security at every step.
When you provide a valid email address, you will automatically receive a payment confirmation with all the details of the transaction. The entire process is designed with your convenience and safety in mind, so you can shop with confidence, knowing that your personal information is protected. This system ensures not only efficiency but also peace of mind, making credit and debit card shopping easy, fast, and secure.
Payment with Google Pay
Paying with Google Pay is one of the most convenient, fast, and secure ways to make online transactions. When you choose this payment method, you will be able to complete your purchase smoothly and easily, using the card or account details that you have already added to the platform. The process is fully integrated into mobile devices, so you can confirm your payment with just a few taps on the screen, whether on a smartphone or another device.
It is important to note that Google Pay uses tokenization to protect your data. This means that instead of sending your actual card details, a unique identifier is sent for each transaction, providing additional security for your personal information. To use Google Pay, your account must be properly set up and active. The platform is designed to offer maximum convenience for users while ensuring a high level of data protection.If you would like to learn more about the service or have questions regarding the terms of use for Google Pay, you can visit the official website of the service at:
Payment with Apple Pay
Paying with Apple Pay is an extremely convenient and secure way to make transactions. With this method, you can make payments quickly and easily using your iPhone, iPad, Apple Watch, or Mac. Simply select this payment method and complete the transaction through your device by confirming with Face ID, Touch ID, or a password.
Apple Pay also provides a high level of security through advanced tokenization, which replaces your actual card details with a unique identifier for each individual transaction. This method works seamlessly not only in mobile apps but also in the Safari browser, offering additional flexibility and convenience for those shopping online.
To use Apple Pay, you need to have added your cards to Apple Wallet and set up your device properly. If you need more information, you can visit the official Apple Pay website, where you will find details about the service and how to set it up: https://www.apple.com/legal/internet-services/apple-pay-wallet/us/
Payment with PayPal
Paying through PayPal is a convenient and secure method that ensures fast processing of your payments. If you choose this option, you will be automatically redirected to PayPal’s secure system, where you will need to log in to your account. Once you confirm your details, the payment process will be completed, with all transactions protected by the highest standard of security. Please note that when using this method, the rules and terms of PayPal apply, which you can review on their website. For more details regarding the terms of use for PayPal services, you can visit their terms page here: https://www.paypal.com/uk/cshelp/topic/help_payments_and_transfers_personal.
Payment by Bank Transfer
If you choose the payment option by bank transfer, you will receive the necessary banking details to make the payment in the automatic order confirmation. To ensure quick and smooth processing of your order, please make sure to include the order number as a reference when making the transfer.Once the transfer is received and cleared in the Biosef Ltd bank account, the processing of your order will begin immediately. Please note that the processing time for the payment may vary depending on the policy of the respective bank and the time it takes for them to confirm the transaction. This may lead to slight delays, but we strive to process each order as quickly and efficiently as possible to ensure maximum satisfaction for our customers.
Payment in Currency
The primary currency for transactions in the store is the euro (EUR). For the convenience of customers, there is an option to choose between euros (EUR), US dollars (USD), and British pounds (GBP). The final amount due, including the payment currency, is calculated and clearly displayed before confirming the order, with the same currency being indicated on the final invoice. Customers should be aware that when using a foreign currency, their payment service provider (bank, card, or payment platform) may apply its own exchange rate and/or additional fees, for which the Supplier is not responsible.All prices listed in the online store are final and do not include value-added tax (VAT) as the goods are intended for export outside Bulgaria. The Supplier reserves the right to change prices at any time without prior notice, with all updates being immediately reflected in the store’s electronic system. Price changes do not affect already confirmed and paid orders.
Invoicing
After a successful payment, each customer automatically receives an electronic invoice sent to the email address provided when placing the order. The document is issued based on the information entered by the customer, including their name, address, email, country, and, for legal entities, company name, identification number (UIC/VAT), and registration address. Therefore, it is crucial that the entered data is accurate, complete, and up to date. Once the invoice is generated, no changes, additions, or reissuances are allowed, except in the case of a proven technical or administrative error. The Supplier is not responsible for incorrectly entered data by the customer. Changes such as editing the name, adding company details after issuance, or other corrections at the customer’s request are not performed, unless a clear error originating from a system malfunction is identified.
In accordance with the European Union regulations for distance selling, all products offered by the online store are subject to VAT at the rate applicable in the destination country. This means that the final price always includes the local VAT rate of the respective country, whether the customer is an individual or a legal entity. Our system uses the One Stop Shop (OSS) mechanism, which allows for correct and automatic calculation, charging, and reporting of VAT based on the recipient’s country. If the customer is a legal entity from an EU member state and holds a valid international VAT number, the reverse charge mechanism may apply, meaning VAT is not charged by the supplier. In this case, the system automatically validates the number through the VIES (VAT Information Exchange System). If the number is missing or invalid, the standard VAT rate for the destination country is applied without the possibility of correction. For deliveries outside the European Union, invoices are generally issued without VAT, but the customer may be subject to customs or local taxes upon importation, in accordance with the applicable legislation in the respective country.
All issued invoices are fully valid under Bulgarian and European Union legislation and are recognized as official accounting and tax documents in all EU member countries. They are generated in electronic format (PDF) and automatically sent to the email address provided by the customer when finalizing the order. Invoices can be freely stored in digital form, printed, or provided to accountants, auditors, and regulatory authorities if necessary. By default, all invoices are issued in Bulgarian. If the customer requires a copy of the document in English, for example, for international communication, business correspondence, or for foreign partners, they can easily request this via the contact form or email. Upon request, a duplicate translation in English will be provided, containing the same data and format. If the customer has not received their invoice, needs a duplicate, an archive reference, or encounters difficulties opening the file, our team is available to assist. You can contact us anytime through the contact form on the website or by sending an email. We provide fast and professional support for all invoicing-related inquiries, including technical assistance, status checks for issued documents, and administrative references.
Late Payment
All payments made through the online store must be completed in full at the time of order creation, unless an alternative method, such as a bank transfer, is explicitly provided. In case of delayed, incomplete, or failed payment, the Supplier reserves the right to suspend the processing of the respective order and refuse its delivery until the full payment is received. If the full amount is not received within 14 calendar days from the moment the order is placed and no other agreement has been made between the parties, the Supplier has the right to automatically cancel the order without prior notice to the customer.In the event of technical difficulties related to payment – such as rejection by the payment system, internet connection interruption, temporarily blocked card, or delays in interbank transfers – the customer is obligated to promptly notify the Supplier's team. This allows for timely verification and provides alternative instructions to complete the payment and finalize the order without further delay.
Fraud Protection in Payment
In the interest of ensuring the security of all users and protecting electronic commerce, the Supplier implements strict measures to prevent fraud during payment. In case of suspicion of fraudulent activity – including but not limited to misuse of someone else’s bank or card information, use of invalid or stolen payment methods, discrepancies between the customer’s personal details and the payment holder’s data, as well as attempts to bypass the system through fake profiles or misleading information – the Supplier reserves the right to immediately suspend the processing of the order, cancel the request, and, if necessary, notify the relevant authorities. This may include national and international cybersecurity institutions, fraud prevention platforms such as PayPal, Stripe, or service banks, as well as investigative bodies within the EU and beyond.Furthermore, the Supplier has the right to unilaterally refuse to process an order if there is a reasonable suspicion that the payment is related to illegal, risky, or suspicious activities. In such cases, the customer may be required to provide additional documents or proof of identity to verify the legitimacy of the transaction. Until the necessary verification is completed, the order processing will remain temporarily suspended. These measures are taken to ensure security, protect personal and financial data, and provide a fair and safe environment for e-commerce.
Automatic Payment Protection
To ensure a high level of security for all customers and protect the overall infrastructure of the online store, all transactions made through the site are subject to automated checks and analysis. The system used applies modern algorithms to detect potential risks, including data discrepancies, suspicious behavioral patterns, unusual order frequency, and other indicators of possible fraud or abuse. If the system detects any deviation from normal behavior or identifies factors pointing to a risk, it may automatically reject the order, temporarily block its processing, or request additional manual verification from the team. These measures are implemented to prevent potential fraudulent activities, protect the financial security of the customer, and ensure the reliability of the commercial processes. The Supplier is not responsible for any delays in order fulfillment that result from the activation of such automatic protective mechanisms. These actions are considered necessary and good-faith preventive measures in the best interest of the customer, the system’s security, and the proper functioning of the platform as a whole.
Payment Issues
During the online payment process, a range of technical or system difficulties may arise, leading to an unsuccessful transaction or refusal by the payment system. Such situations are not unusual and can include temporary interruptions in the internet connection, rejections by the bank or payment provider, security issues with the connection, incompatibility with the specific card, incorrect data entry, or lack of confirmation from the payment platform. Any of these factors can disrupt the order finalization process, leading to automatic termination or cancellation of the payment. In such cases, it is recommended that the customer does not attempt to pay again before performing an additional check with our team. This is important to avoid the risk of transaction duplication and potential errors in processing.
When a payment issue arises, the best solution is for the customer to immediately contact our customer service team to receive assistance and for the transaction to be checked. Contact can be easily made through the contact form on the website or by sending an email to support@biosef.com. To ensure a quick and effective response, we kindly ask customers to provide the order number (if it has already been created), the payment method used (such as debit or credit card, PayPal, bank transfer, etc.), as well as any error messages or refusals from the system. Additionally, it is helpful to provide the date and time of the payment attempt and any other related information that may assist in the analysis. The more accurate and complete the information, the faster we can locate the problem and offer an effective solution – whether it involves a new payment attempt, an alternative method, or manual confirmation of an already completed but temporarily unconfirmed transaction.
Often, the reason for a payment refusal is not a technical problem with the website but comes from restrictions imposed by the customer's bank. This may include exceeding the card limit, insufficient funds in the account, active restrictions on international or online payments, or even temporary blocking of the card due to security concerns. In such cases, we strongly recommend that the customer first contact their bank to ensure that everything is in order with the account and card and that no restrictions are in place that would prevent the payment. From our side, we are committed to providing quick, reliable, and professional service so that any arising difficulties are resolved promptly with minimal effort for the customer. If necessary, we will offer clear and easy instructions for resuming the process without the risk of duplicate payments or data loss. Our goal is to ensure secure, convenient, and hassle-free shopping, even when temporary obstacles occur during payment.
Payment Confirmation
The customer is fully responsible for the validity, accuracy, and legality of the payment methods used when placing an order through the online store. This includes the obligation to use their own bank card or account, provide correct information during payment, and the explicit prohibition of using someone else’s, fraudulent, or unauthorized data. Every transaction must be made in good faith and in accordance with the rules of the respective payment institution. In certain cases – including, but not limited to: high-value orders, first-time orders from an unregistered customer, or if there are previous unpaid financial obligations – the Supplier reserves the right to request advance payment confirmation before processing the order. This confirmation may take the form of presenting a bank transfer document, waiting for final confirmation from the payment provider, or a manual check by the security team.If the transaction is declined by the payment platform, whether it is Google Pay, PayPal, Apple Pay, Bank Card, or another provider, the order is not considered valid and will not be processed until full payment is successfully completed. In such cases, the customer should make a new payment attempt using a valid and accepted payment method or contact the support team for assistance if necessary.
Payment Refunds
The customer is entitled to a full refund of the paid amount if they request the cancellation of the order before it is shipped or handed over for delivery. To exercise this right, the customer must notify the Supplier in writing, using the contact form on the website or by sending an email, providing the order number and the desire to cancel. If the request is received on time and the order has not yet been processed for logistics, the Supplier will refund the full amount, including the value of the products and any shipping fees, if these have not already been charged and executed.
In cases where the order has already been shipped by the Supplier, the customer may request a refund only by strictly following the return and delivery refusal conditions outlined in the Terms and Conditions. In this case, the customer must return the products in their original, undamaged commercial condition, without signs of use, in the original packaging, and within 14 days of receipt. The refund will be processed once the returned products are received and inspected by the Supplier. If it is determined that the product is opened, damaged, missing parts, or showing any other signs, the Supplier reserves the right to refuse partial or full refund of the amount.
All refunds will be made using the same method as the payment was made – to the same card, bank account, or electronic wallet, unless the parties have agreed upon a different method. The refund period is up to 14 calendar days from the date of cancellation confirmation or from the day the returned products are received, depending on the case.
Payments with Vouchers or Promotional Codes
In our effort to offer more value, enjoyment, and savings opportunities to our customers, we have created a system for promotional codes and vouchers that are periodically provided as part of various marketing campaigns and loyalty programs. These codes carry a specific discount and can be used when completing an order in our online store. They are provided through various channels – via our email newsletter, during seasonal initiatives and contests, through posts on our official social media, or in collaboration with established marketing partners. Sometimes, the codes are personalized and are sent on special occasions like birthdays or anniversaries of registration on the platform. They are not only a sign of recognition and appreciation to customers but also a way to make every purchase even more enjoyable and cost-effective.
Using a promotional code is quick and intuitive, and we have made the process as convenient as possible for the user. Once you select your products and reach the checkout page, you will see a clearly marked field where you can enter your promotional code. Upon successful entry, the system will automatically validate the code and apply the corresponding discount, which will be reflected in the total payment amount before completing the transaction. This allows the customer to clearly see the benefit of the discount and confirm that everything is correct. It is very important to enter the code accurately – without additional spaces or symbols, and within the valid period. If the code is invalid, expired, or does not meet the conditions, the system will display a message. Once the order is finalized and paid, it is not possible to apply the promotional code retroactively. Therefore, we recommend carefully checking the entered code before completing the purchase to take advantage of its value.
Each discount provided through a promotional code or voucher is subject to specific conditions, which are predefined and clearly regulated. These may include a minimum order value, applicability only to certain products or categories, validity for a specific period, and limitations to one-time use. In some cases, a code may be available only to registered users or for a first-time order. To ensure the fair use of promotional terms and to prevent abuse, we reserve the right to refuse the application of a code if it is found that its requirements have not been met, or if there is reasonable suspicion of improper use. Promotional codes cannot be combined with other discounts or current reductions unless explicitly stated in the campaign terms. If the customer returns a purchased product, the amount to be refunded will be recalculated based on the actual amount paid, after deducting the discount from the applied code. All these measures aim to ensure fair, transparent, and convenient shopping, combining satisfaction with real benefits for the customer.